Operations Systems Improvement

Operations are the backbone of any organization, but it’s hard to see the gaps from inside the day-to-day. Clear processes and easy-to-use tools make teams more effective, yet researching, implementing, and documenting new systems can take time you simply don’t have.

Through Operations Systems Improvement, I help you identify where inefficiencies are slowing you down and design practical, human-centered solutions to strengthen your workflow. When your internal systems run smoothly, your team can focus on the work that matters most.

Services include:

• Operational assessments + gap analysis

• Workflow redesign

• Process mapping + SOP creation

• Efficiency recommendations using automation + digital tools

• Implementation support across teams

• Ownership training for staff
  

Fractional Operations Leadership

Operations are the grounding force of any business yet many teams don’t need a full-time operations leader. As a fractional partner, I step into the role you most need: from project manager to operations director to interim COO.

Together, we’ll stabilize your systems, strengthen team workflows, and build the structure your business needs to grow sustainably. You’ll receive hands-on support in prioritizing projects, improving internal communication, managing deliverables, and ensuring daily operations run smoothly without burning out your team.

Services include:

• Project management + workflow oversight

• Interim Ops Director or COO-level leadership

• Team structure + role clarity

• Meeting rhythms, accountability systems, and performance support

• Internal communication frameworks

• Vendor + contractor management

• Systems implementation oversight
  

Software, Tools & Automation Analysis

Choosing the right tools shouldn’t require hours of research or trial and error. I study your workflows, capacity, and budget to find the platforms that will serve you best—not the ones with the flashiest marketing.

You’ll walk away with a clear, customized set of recommendations and a step-by-step plan for implementation.

Services include:

• Researching digital tools + comparing options

• Recommending software and automations based on needs + budget

• Systems selection for CRM, project management, HR, finance, and more

• Automation mapping for repeatable tasks

• Step-by-step onboarding or implementation support
  

Rooted in curiosity and collaboration, my approach begins with understanding how your team operates, what your customers expect, and the rhythms that drive your business. From there, we co-create solutions that are practical, intuitive, and built to last.

We move through three phases:

1. Listen + Learn

We dig into the lived experience of your team and customers to understand needs, pain points, strengths, and opportunities. This may include interviews, surveys, vision sessions, workflow audits, or data review.

2. Sensemaking + Solution Design

Together, we interpret what we’ve learned, identify gaps, and explore possibilities. We design clear pathways forward whether that’s a new system, a restructured workflow, or a more sustainable way of working.

3. Implementation + Support

We bring the solution to life with training, documentation, and ongoing support to ensure your team feels confident, empowered, and prepared to maintain the system long after our work together is complete.